Buyer questions
What buyers usually ask first.
What happens in the first conversation?
You bring one workflow and the three gaps that matter most. In sixty minutes we work through them together. Within three business days you get a one-page summary, a recommendation on whether to start Frame and three next questions. It is free, and nothing is billed until you sign a proposal.
How are price, scope and timing agreed?
Each phase gets its own written proposal: deliverables, assumptions, your team’s responsibilities, acceptance criteria and the decision at the end. You can stop after any phase. Timing depends mostly on access, the condition of the data and how quickly your risk and compliance teams can engage; the thirteen-week plan shows a typical first run.
Who does the work?
Richard does. RJL is principal led: you work with him directly from the first conversation through launch and handover. When the scope needs more capacity or a specialist skill, he brings in partner firms and practitioners he has worked with, and names each one, with their role, in the proposal for your approval. Your organization names the business, technical and control owners who make the decisions.
Do we need to replace our existing platforms?
Usually not. We start with the stack you already run and only propose a change when a specific requirement cannot be met without it. The platforms on the About page are ones Richard has worked with, not a shopping list.
What access and data do you need?
We agree the sources, permitted uses, environment and transfer method during scoping, and start a proof with synthetic or approved material. The website forms and Ontology Studio are not channels for client data.
What can you provide for security and procurement review?
Tell us your required security evidence, confidentiality terms and supplier checks at the start, and we will work through them before any access is granted. Commitments are made in the contract.
Who owns the deliverables?
The agreement sets this out before work starts: commissioned deliverables, pre-existing methods, your material and any third-party components. You receive the formats and documentation your team needs to maintain the result.
How will we know whether the work creates value?
We agree a baseline and measures with the workflow owner, then test results, source support, exceptions, cost and adoption against it. Recovered capacity and cash benefit are reported separately, as in AI Token Economics, and the next scope follows the evidence.
What is included in the handover?
Handover includes training, documentation, monitoring, runbooks, release evidence and tested rollback and incident procedures. Together we agree when operational ownership has transferred. Continued support is optional and separately scoped.
What is Ontology Studio?
A free Beta tool for building an ontology on any topic, reviewing its evidence and exporting it to the AI tools you use. It is not an enterprise governance or compliance platform. See the Studio overview.